Returns Information


Returns

We want you to be happy with your purchase but if you are not you can return any item within 14 days of receiving your order as long as it is unused, in perfect condition and in its original packaging.

If you wish to return items please contact us via email at info@thegreatbritishhome.com and provide proof of purchase. We can exchange the item for a replacement (stock dependent) or process a refund within 30 days of receiving the goods back, which will go onto the card which was used when you made your purchase.

With the exception of faulty items or goods damaged in transit, we are not able to refund any postage charges but will send any exchange items free of postage charges. If you are unable to provide proof of purchase, an exchange or gift voucher to the value of the lowest-selling price for the returned goods will be offered.

Once you have contacted us, you must take reasonable care of the products that you wish to return, failure to do so could result in The Great British Home being unable to refund you.

When we say 'reasonable', we mean:

  • You can open the packaging to look at the products but the original packaging should be retained and un-damaged.
  • Tags shouldn't be removed from any item.
  • Returned items should be well packaged to avoid damage in transit back to us.

We require that you use insured registered delivery (such as My Hermes) and keep the Proof of Postage receipt as we cannot be responsible for return parcels that fail to reach us.

Please return goods to the below address:

Village House

Eleventh Street

Trafford Park

Manchester

M17 1JF

Items Damaged in Transit

Although we ensure our deliveries are well-packed when they leave our warehouse, accidents can happen in transit. Please check all good on receipt and contact us about any faults within 5 working days and if possible please email pictures of the damaged item(s) to info@thegreatbritishhome.com and we will resolve the problem as quickly as possible for you.

This returns policy does not affect your statutory rights in respect of defective products.